Subscription-Based Business Models: Identifying the Opportunities in this Fast-Growing Sector
Factors involved for Transitioning to A Retail Subscription Sales business model are as follows
Invest in customer experience and analytics:
Develop AI/ML capabilities, both on the front end (voice/AR/VR) and on the back end (predictive modeling). This could also mean that IoT will in many cases detect, predict and serve more accurate patterns among increasingly larger groups of customers/subscribers/members.
Working and supporting business units:
Identify the best investment sectors/methods for subscription products and services and to optimize fulfillment and logistics. Consult your technology and service providers (TSPs):
Make sure you get value from your subscription. Switching costs can be relatively low, and renewals are essential for health. Investigate new direct sales models (like marketplaces and app stores):
Reduce purchasing and fulfillment friction. Ensuring consistency throughout the organization i.e. IT, marketing, operations, strategy, advocacy, and other areas of the organization must work together to create a successful retail subscription sales business model.
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